FAQs

Frequently asked questions

The questions we hear most often about pricing, booking, and scheduling — answered plainly, with links to the full policy where one exists.

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How is my price calculated?

Your total is your selected size or tier's base price plus the price of any extras you add — shown live before you book, with no hidden fees and no estimate call required.

How much deposit is due at booking?

A 20% deposit secures your date. The remaining 80% balance is due upon completion of your cleaning, payable through a secure link sent in your completion email.

Can I reschedule?

Yes — email info@rayosparkles.com with your preferred new date and our team will confirm availability and update your booking. Rescheduling doesn't trigger a refund; your existing deposit carries over to the new date.

What if I need to cancel?

Email info@rayosparkles.com with your booking details. Once we process the cancellation, we refund your deposit to your original payment method through Square — see our Refund & Cancellation Policy for the full details.

Are your cleaners insured and background-checked?

Yes — every cleaner is insured and background-checked before they're ever assigned to a booking.

Do you clean rentals, Airbnbs, and businesses, or just homes?

All three. Our catalog covers recurring and one-time home cleaning, rental/Airbnb turnovers, and office/commercial cleaning — filterable by audience on the Cleaning Services page.

Can I book a same-day or rush cleaning?

Same-day and rush booking is available as an add-on where our calendar has capacity — the live calendar on the booking form only ever shows dates we can actually deliver on.

Do you sell gift certificates?

Yes, on request — see our Gift Certificates page for how to arrange one through our Contact form.

Does someone actually confirm my booking, or is it automatic?

A real person on our team reviews and accepts every booking before it's locked in. You'll get an email the moment it's confirmed — nothing is auto-approved.

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