Last updated: August 30, 2026
This policy explains how deposits, balances, cancellations, and refunds work for a RayoSparkles Services LLC booking. The percentages below reflect our current published deposit split; since it's a setting we can adjust, this page always shows the figure in effect today rather than a number that could go stale.
A 20% deposit is charged at the time you book, to secure your date. This deposit places your booking in Pending status, awaiting our team's review and acceptance.
The remaining 80% balance is due immediately upon completion of your cleaning, payable through a secure link sent in your completion email. We never charge or request the balance before your job is done.
To cancel, email info@rayosparkles.com with your booking details. Once we process your cancellation, we issue a refund of your deposit back to your original payment method through Square. A full deposit refund cancels your booking outright.
In some circumstances a partial refund of the deposit may be issued instead of a full refund, for example, if cancellation happens close enough to your appointment date that some costs have already been committed on our end. A partial refund does not cancel the booking on its own; we'll confirm with you directly what it means for your date.
If you'd rather move your appointment than cancel it, email us your preferred new date. See our Terms of Service for how rescheduling works. Rescheduling doesn't trigger any refund; your existing deposit carries over to the new date.
Once we process a refund, please allow a few business days for it to appear back on your original payment method. The exact timing depends on your card issuer or bank, not on us.
Once a cleaning has been marked complete and the final balance has been paid, that booking is Paid in Full and is not eligible for a refund under this policy.
If you need to cancel, reschedule, or have a question about a refund on an existing booking, email info@rayosparkles.com and reference the name and date you booked under.
