Last updated: August 30, 2026
This policy explains how deposits, balances, cancellations, and refunds work for a RayoSparkles Services LLC booking. The percentages below reflect our current published deposit split; since it's a setting we can adjust, this page always shows the figure in effect today rather than a number that could go stale.
A 20% deposit is charged at the time you book, to secure your date. This deposit places your booking in Pending status, awaiting our team's review and acceptance.
The remaining 80% balance is due immediately upon completion of your cleaning, payable through a secure link sent in your completion email. We never charge or request the balance before your job is done.
To cancel, email info@rayosparkles.com with your booking details. Once we process your cancellation, we issue a refund of your deposit back to your original payment method through Square. A full deposit refund cancels your booking outright.
In some circumstances a partial refund of the deposit may be issued instead of a full refund — for example, if cancellation happens close enough to your appointment date that some costs have already been committed on our end. A partial refund does not cancel the booking on its own; we'll confirm with you directly what it means for your date.
If you'd rather move your appointment than cancel it, email us your preferred new date — see our Terms of Service for how rescheduling works. Rescheduling doesn't trigger any refund; your existing deposit carries over to the new date.
Once we process a refund, please allow a few business days for it to appear back on your original payment method — the exact timing depends on your card issuer or bank, not on us.
Once a cleaning has been marked complete and the final balance has been paid, that booking is Paid in Full and is not eligible for a refund under this policy.
If you need to cancel, reschedule, or have a question about a refund on an existing booking, email info@rayosparkles.com and reference the name and date you booked under.
